Terms

Gaining Your Trust

We want our customers to feel safe when they are doing business with Extremez-paintball.com. We have instituted a number of measures to ensure your transaction run smoothly, your privacy is protected, and to ensure your business is safe with Extremez-paintball.com.

Security

Extremez-paintball.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.

At the 128-bit level, cryptographers consider this encryption, based on the RSA algorithm, impossible to crack as it would take millions of years with the fastest computers to try all the combinations.

VeriSign issues server certificates to organizations and individuals worldwide to verify the identity of companies and relevant domains. A VeriSign Certificate gives customers the confidence to transact online.

PayPal Verified

We understand our customers want their online transactions to be simple and secure. For your convenience, we offer product payment through PayPal.

Along with ease, we know how important security is for you when doing transactions online. To increase security, we have verified our account through PayPal so you can feel secure when using their system to make payments to Extremez-paintball.com.

Security Metrics Certified

Along with ease, we know how important security is for you when doing transactions online. To increase security, we have certified our account through Security Metrics so you can feel secure when using our system to make payments.

Extremez-paintball.com is tested weekly to ensure that high security standards are maintained. Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks.

Privacy Policy

We understand how important the privacy of your personal information is to you. We have developed a privacy policy to inform you how information is collected about you and how we protect that information.

Please read the Privacy Policy for more detailed information on how we protect your privacy.

Shipping

WE SHIP BY USPS (United States Postal Service) & UPS (United Parcel Service).

We ship according to the National Holiday shipping schedule. Please adjust your schedule accordingly.

SEE EXPRESS DELIVERY INFORMATION BELOW.

CALCULATING SHIPPING COSTS

PLEASE NOTE: Shipping charges for USPS & UPS in the U.S. are quoted as follows:

$0.00 - $149.99 = $7.50
$150.00 and higher = FREE

USPS & UPS Next Day Air will assess a fee of $21.95.

We are sorry, however there are no shipping discounts internationally.

International Orders

International Shipping
Extremez-Paintball.com will ship:
UPS - International Express (1-5 Days to Destination Country) - Most popular method
U.S. Postal Service Airmail (7-15 Days anywhere in the world)

Orders are insured for the full amount, except orders shipped via USPS(EMS). The best way to go is usually UPS Express International as it is more expensive than the Postal Service but provides full tracking information, automatic customs clearance, and insurance. Extremez-paintball.com is not responsible for shipping delays due to orders being held up by customs. Customers are responsible for the return shipping costs of orders not claimed at Customs. International postal orders cannot be tracked once they leave the United States.

*NOTE: The best way to get an estimated shipping cost for your order is to add your item(s) to your shopping cart, enter your shipping information and proceed to the billing screen. It will calculate your estimated shipping cost before you finalize your order.

** PLEASE NOTE **: All orders are subject to a minimum shipping charge.

** IMPORTANT **: Shipping charges quoted are not exact, some orders may be modified without prior notification (although this is not normally the case and we will attempt to contact you before we do this) after your order confirmation to reflect a decrease or increase in charges for actual shipping and handling fees accessed at time of shipment. Dependent on the item's amount and or the value or nature of the items sent, some orders will be sent with "signature required" or "adult signature required" and will not be left at shipping address. You agree to be responsible to be present for delivery of your order or reshipping, handling and or restocking fees may be charged.

The following information pertains to all shipments within the continental United States, Alaska, and Hawaii.

In Transit Shipping Time

Please Note: USPS & UPS shipping time from the west coast to the east coast is typically 3 to 7 business days. Please adjust your schedule accordingly.

Ground Service (USPS, UPS) Orders are typically processed and shipped from our warehouse within 3-5 business days of receiving your order.

Please be sure you enter your correct email address on the order form so we can send you your order number. You can then use that order number to track your order on our site.

SHIPMENT ERRORS: Mistakes happen. We strive to have all orders processed fully and correctly. On occasion a problem can occur. It is important that you immediately notify us of any problems with your order. Please do so within 3 days. Remember, sometimes an order is sent in several boxes, you should have a tracking number for each box. Track each package to ensure one isn't delayed in transit or left at a neighbors. When notifying us of a problem, please provide your order number, a list of the quantity and items you received, a list of the quantity and items shown on the packing list, and a description of the problem.

Return Policy

Extremez-paintball.com's Return Policy-

Customer Satisfaction is our number one goal at Extremez-paintball.com, therefore we do all that we can to facilitate your needs. All unused merchandise in original packaging may be returned within 30 days of the date of purchase. No returns on used merchandise. All items carry manufacturer's warranty. Consequently, all returns must be handled in the following manner:

Return Option:
If for any reason, you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please contact us immediately. Contact us by e-mail: returns@extremez-paintball.com, detailing the precise nature of your problem. Most of our products and workmanship are warranted for a period of one year from the date of purchase.

To return an item for exchange/repair, please follow the following steps:

1. Goods must be return shipped within 30 days of shipping date.
2. Use the original packaging and enclose the original documentation.
3. Write the return authorization number (RAN) on the address label on the box.
4. Enclose documentation advising us of the problem, and the reason why you are returning the goods.
5. Address the package to:

Customer Service Dept.
RAN # goes here
2630 West Colonial Woods Drive
Oak Creek, WI 53154

*note: You must obtain an RAN number from us before returning your materials. All materials sent to us without a RAN number will be returned to shipper.

To obtain an RAN number please email us first as above mentioned at orders@extremez-paintball.com so that we discuss your personal situation with you. We are very customer oriented and want to help you with any situation that may arise. If the option to cancel the purchase is exercised there is a 20% restocking fee and the return shipment of the product would be at the customers expense. If you have any questions about any of these policies please feel free to contact us or if you have suggestions of how we can make this policy sound clearer to you, our customers please let us know. Thank you.

Cart