1. Who is Extremez-Paintball.com?
2. 105% Guaranteed Lowest Price Policy?
3. How Long Will It Take & How Much Will It Cost to Ship My Order?
4. What Kind of Guarantee Do You Offer After the Sale?
5. Can You Send Me a Catalog in the Mail?
6. Can I Pay with a Credit Card, Personal Check, Wire Transfer...etc.?
7. I Want To Upgrade An Item In a Package, how?
8. Where do I get my Co2 Tank Filled?
9. What do I do if my Merchandise is damaged in transit?
10. My package was delivered late by the carrier, what do I do?
11. How will I know if there is a complication with my order?
12. How do I find the product I am looking for?
13. The carrier didn't deliver my package on time?
14. What is Paintball-USA.net's policy on privacy and security?
15. Are my credit card/debit card details secure?
    

"Help! I still can't find my answer?"
Please Contact Us, we'd be happy to help.

Who Is Extremez-paintball.com?

Mission:  To provide our customers with the highest quality paintball products, delivered quickly at competitive prices, with the best service in the industry. We love what we do, and it shows everyday.

We enjoy bringing you the best products at competitive prices with the convenience of secure online shopping. If you have questions feel free to contact us.  We love what we do and it shows in our service everyday!

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105% Guaranteed Lowest Price Policy:

At Extremez-Paintball, we're so confident that we have the lowest prices on the highest quality paintball products that:

If you find a lower price on an identical item within 30 days of your order, we'll not only match the price, but also BEAT it by 5% !!

Then send your inquiry at info@extremez-paintball.com and submit your match. The item must be advertised on an online retailers site and be in stock, closeouts do not qualify.

How Long Will It Take & How Much Will It Cost to Ship My Order?

If your item displays In Stock it will probably ship within 24 working hours. Add this time to your selected shipping method to get the total time to receive your order. The carriers do not count weekends as a day in transit. To speed the delivery of your order, have your order shipped to the credit card billing address as we can not guarantee transit times for orders shipped to different ship-to / bill-to addresses.  In the Continental U.S. we ship UPS Ground, 2nd Day Air, Next Day and Priority Mail. Military address may only be shipped via the US Postal Service.

Time in transit notes: UPS Ground to a residential address is not a guaranteed service.

What Kind of Guarantee Do You Offer After the Sale?

Only one of the best in the industry! We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging, airsoft products and paintballs excluded. There is a 20% restocking fee on all returns. All manufactures provide at least a 90-day (some offer 1 year) full parts and labor warranty. Please see our Conditions of Purchases page for more detailed information.

Can You Send Me a Catalog in the Mail?

Currently, one of the ways we keep our overhead down and provide you with low prices on all of our products is providing product information in a digital format.

Can I Pay with a Credit Card, Personal Check...etc.?

Yes! We accept Visa, Mastercard, Discover & American Express PAYPAL and Google Checkout!

Currently we do not accept personal checks.

I Want To Upgrade An Item In a Package, how?

We offer different upgrades and specials all the time. Check the package deals or call us for the latest deal.

Where do I get my CO2 Tank Filled?

Depending on where you live it should be easy to find a place to refill your CO2 tank. All paintball fields have CO2 refill stations. Other suggestions: fire extinguisher shops, welding supply, Sports Authority (East coast), Sport Mart (West coast). If you live in a rural area, or would like to fill your own tanks we sell a full selection of fill stations and weighing scales.

What do I do if my merchandise is damaged in transit?

The first thing you need to do is contact us. UPShas a nine month limit. If your package is shipped via the Postal Service, there are different procedures to follow, please email us and we will begin the process. You can contact our claims department. You'll need to provide your invoice number, tracking number, and description of the damage. The freight carriers will expect you to have the box, packaging and merchandise available for inspection for 7-15 days, depending on the carrier. They will send us the paperwork, and we will take over from there. The average time to settle a damage claim is 30 days from the date of reporting it. When they settle the claim, we will reship new product to you.

The Carrier didn't deliver my package on time?

Your merchandise will ship to you by the method of your choice. Be aware that UPS does not guarantee delivery times for ground shipments to any residential address. If you run a business out of your home, it is residential. Delivery times are guaranteed only to commercial addresses that are in a "commercial zone". They will provide estimated times of delivery, but they are not guaranteed. The only guarantee is on Air shipments.

If your next day or second day package does not arrive on time, you will need to contact our claims department, and provide them with your invoice number, and tracking number. They will file a service failure with the Carrier, and refund the shipping charges to your account. Be advised that claims for service failure must be made within 30 days from the date your merchandise was SHIPPED. This is not from the date received, but from the date the carrier accepted the shipment from us.